Connecting a monitored system is done by the customer, in their own customer portal, not by staff inside the main app. Once monitoring access is allowed (the org-level monitoring gate is off, or on with an active subscription), the property's monitoring section shows Connect Your Solar System with a Connect my system button (apps/web/src/app/(portal)/(main)/portal/properties/[id]/monitoring-enrollment.tsx), which opens Texture's hosted Connect flow. This is the same flow walked through step-by-step in Your first win; this page exists as the Monitoring-area entry point for staff who need to point a customer at it.

TODO(owner, likely product): write the staff-facing half of this guide: what staff can see/do from Monitoring while a customer is mid-connect (device status PENDING vs CONNECTED), and what to tell a customer who can't find the Connect button (monitoring gate off vs. missing an active subscription; see Manage subscriptions).